Mobile Application Platform Privacy Policy

Simple. Secure. Supportive.

Last Updated: 24-Jun-2024

Introduction

Bezyl® ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using the Bezyl mobile application and related services (collectively, the "Services"). By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

Data collection

We collect the following types of personal data when you use our Services:

  • Personal Information: To create a Bezyl account and fully utilize our Services, we require certain personal details including your mobile phone number, full name, email address, and optionally address information, demographics information, and an avatar photo. These details are essential for account setup and personalized service delivery.
  • Interaction Data: Information about your interactions with the Services, including requests for help, offers of help, mood statistics, connections with other users, responses to questionnaires, tools/resources accessed, achievements, and invitations.
  • Additional Information: This refers to data that does not reveal your specific identity or directly relate to an identifiable individual. We may use and disclose Additional Information for any purpose, unless otherwise required by applicable law. If we are required by law to treat Additional Information as Personal Information, we will handle it accordingly, using and disclosing it for the same purposes outlined in this Privacy Policy for Personal Information. Occasionally, we may combine Additional Information with Personal Information. In such cases, we will treat the combined data as Personal Information. Examples of Additional Information we collect include your preferred language, timezone, browser and device details, usage statistics of the application and features, data obtained through pixel tags and similar technologies, and aggregated information that has been anonymized to prevent identification.

Access Permissions

To provide the full functionality of the Bezyl mobile application, we require access to certain features of your device, including:

  • Phone: Access to your phone contacts is necessary to facilitate invitations to join Bezyl and to create and manage your spheres of support.
  • Photo Gallary: Permission to access your photo gallery is needed if you choose to upload an avatar photo to personalize your Bezyl profile.
  • Location: With your consent, we may collect your location data to provide localized support resources and services.

Purpose of Data Processing

We process your personal data for the following purposes:

  • Service Delivery: Providing and maintaining the functionality of the Bezyl platform, including personalized features such as mood tracking, buddy checks, and resource access.
  • User Communication: Responding to your inquiries, feedback, and customer service requests.
  • Improvement of Services: Analyzing usage patterns to enhance the efficiency, effectiveness, and safety of our Services.
  • Personalization: Providing recommendations on tools and resources based on your usage and preferences to enhance your experience with Bezyl.
  • Legal Compliance: Complying with applicable legal obligations, such as data protection laws and regulations.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Contractual Necessity: Processing necessary for the performance of our contract with you to provide the Services.
  • Legitimate Interests: Processing necessary for our legitimate interests in operating our business, improving our Services, and ensuring security, provided such interests are not overridden by your rights and interests.
  • Consent: Processing based on your consent, which you may withdraw at any time.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Upon expiration of the retention period, we securely delete or anonymize your personal data.

Third-Party Disclosures

We may share your personal data with third-party service providers who assist us in providing and improving our Services. These providers are contractually obligated to protect your personal data and may only use it for the purposes specified by Bezyl.

International Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including the United States, where data protection laws may differ. We implement safeguards, such as standard contractual clauses, to ensure adequate protection of your personal data during such transfers.

User Rights

You have the right to access, rectify, erase, restrict processing of, or port your personal data. You may also object to processing based on legitimate interests or withdraw consent where applicable. To exercise your rights, please contact us using the contact details provided below.

Children's Privacy

Bezyl does not knowingly collect personal data from individuals under the age of 18. If you become aware that a child has provided us with personal data without parental consent, please contact us, and we will take steps to delete such information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our Services or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other means. Please review this Privacy Policy periodically for updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: contact@bezyl.com

Additional Information Regarding the EEA and UK: You may also file a complaint directly with any relevant supervisory authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.